Yancy is a highly skilled IT professional with 10+ years of hands-on experience in network projects and network administration. He can prioritize and manage projects promptly and on the budget, while being successful at designing, implementing and optimizing systems and applications. He has a track record of maintaining up to date, secure and high availability networks. He can adapt quickly to new environments including troubleshooting complex technical problems and facilitating effective training, superior customer relations. He is also able to assess customer needs and implement effective methods to deliver optimum results oriented in the team and individual projects.

• Unified Communications: Call Manager, Unity Connection, Contact Center Express, Presence, Jabber, Telepresence, Troubleshooting.
  Voice Gateways: MGCP, SIP, H.323, CUBE
• Networking: TCP/IP, STP, VLAN, VTP, LACP, EIGRP, OSPF, Optimization, Design, RTP, SRTP, QoS, Security
• Wireless: Wimax, Site Survey, Backhaul Design, 802.1x, Wireless QoS
• Hardware & Software: Windows 2003/2008 Server, Linux Red Hat AS, Centos, VMware Esx, Cisco, HP, Fortinet, Riverbed, Dell, Motorola, Cisco UCS, Cisco Routers.
• Customer Collaboration: Unified Contact Center Express, Basic Scripting, Reporting, Support, WebEx, Meeting Place
• Network Monitor Software & Hardware: Orion Solarwinds, Fluke Opticview XG
• Cisco Certificaction: CCNA R&S, CCNA Voice, CCNP Voice, CCNP R&S