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Windows® Installation and Troubleshooting

This badge represents that the individual has the following skills/knowledge in the field of IT Support. The individual has proven their ability to:
  • Install, configure and troubleshoot PCs running the following Windows operating systems: Windows XP, Windows 7 and Windows 8.1.
  • Install and configure software, hardware, systems and applications.
  • Diagnose and resolve routine and complex issues encountered with computer software and hardware equipment.
  • Troubleshoot, configure, administer and set up systems peripherals.
  • Manage networks, including troubleshooting, proactive management, security management, daily operation and optimization.
  • Provide first level technical support of existing information systems locally and remotely.
  • Provide on-going support, maintenance, and testing of all PC hardware and associated peripherals: scanners, and printers.
This individual has knowledge or experience with:
  • Windows deployment
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