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For the purposes of the RAC program, the competencies of the Information Technology Client Support AEC-LEA.1Q have been grouped in five categories:
|BJ31||Identify and apply basic communications principles and techniques|
|BJ0G||Identify and apply effective techniques of customer service|
|BJ34||Describe and apply effective techniques of teamwork|
|BJ4G||Effectively record information from a variety of sources (telephone, chat, email, the internet,etc)|
|BJ0H||Communicate in a second language in a technical area|
|BJ94||Apply information technology support knowledge and skills in a work environment|
|BJ38||Effectively use the major features of and provide technical support for Microsoft Excel|
|BJ2G||Effectively use the major features of and provide technical support for Microsoft Word|
|BJ40||Effectively use the major features of and provide technical support for Microsoft PowerPoint|
|BJ3G||Configure, effectively use and provide technical support for Microsoft Outlook and common webmail alternatives|
|BJ7G||Identify and explain the roles, common practices and processes in a Service Desk environment|
|BJ1G||Identify and apply effective problem solving techniques and processes|
|BJ5G||Identify and utilize common computer operating systems and perform basic installations|
|BJ6G||Identify, install and troubleshoot computer hardware components and peripherals|
|BJ8G||Describe fundamental networking concepts and perform basic installations and configurations of common networking devices|
|BJ9G||Setup servers and manage accounts and resources using Microsoft and Linux servers|
|BJ1H||Perform advanced installations, configurations and optimizations on a recent Windows client operating system (OS)|
|BJ2H||Support and troubleshoot a client operating system|