BJ34 DESCRIBE AND APPLY EFFECTIVE TECHNIQUES OF TEAMWORK

  1. Description of the Evaluation
  2. Competency Elements
  3. Seminar

A. Description of the Evaluation

The development of teamwork within the work environment is critical for the success of a business operation. Teamwork is defined as the ‘pooling’ of the individual talents and resources within a company that allow the accomplishment of a greater goal. The candidate needs to demonstrate the knowledge and behaviours that foster a ‘teamwork approach’ within the North America work environment. To be awarded this competency, the candidate must also show an understanding of appropriate behaviour characteristics that foster a team approach. The candidate’s knowledge regarding team building and conflict resolution skills will also be validated. Lastly, the candidate must show and recognize leadership qualities and appreciate the importance of ‘sound leadership’ within the work environment.

Please note that this competency contains three elements to be evaluated. The candidate must pass each element with a grade of greater than or equal to 60%.

The format of the evaluation will consist of written questions, role playing and scenarios in which the candidate must demonstrate an understanding of effective teamwork behaviour.

Download “Preparation Guide for BJ34”.

B. Competency Elements

1. Understand how teamwork impacts the workplace environment

Evaluation Criteria

  • Accurately defines the characteristics demonstrating effective teamwork within a business environment
  • Communicates benefits of teamwork on several levels including: productivity, quality of work, client relations, and work environment.

Supplemental Study Material

  • Characteristics of Effective Teamwork
2. Explain and demonstrate effective teamwork characteristics (e.g. contribute to the team, use peer to peer mentoring)

Evaluation Criteria

  • Communicates steps to develop an effective team and qualities employees need to perform within an effective team work environment
  • Demonstrates how troubles can occur within a team environment and how they can be resolved
  • Recognizes the value of mentoring in the team environment

Supplemental Study Material

  • Effective Teamwork Skills.
3. Recognizes effective leadership and its impact on teamwork

Evaluation Criteria

  • Communicates and recognizes qualities of an effective leader in an operation
  • Recognize qualities of a leader that motivate employees and respects individual differences and their contributions to an organization
  • Communicates the importance of a leader as someone to guide an business organization

Supplemental Study Material

  • Effective Leadership.
  • Effective Leadership Qualities and Skills.

C. Seminar

PowerPoint Presentation

Download the presentation of the seminar.